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Presence Missing in Outlook Client in Microsoft Teams

Table of Contents

Expected knowledge level:

  • Microsoft Microsoft Outlook™ Client: Novice
  • Microsoft Teams: Novice

Overview

Important: For presence to work in Microsoft Outlook™ Client, Skype™ for Business must be included in the Office Deployment even if you intend only use Microsoft Teams. Work is being planned for the future to remove the Skype™ for Business dependency, but it is not currently scheduled.

Are you missing your presence data in Microsoft Outlook™ Client?

Microsoft Skype™ for Business and Microsoft Teams share their presence data with Microsoft Outlook™ Client. When viewing or composing an email in the Microsoft Outlook™ Client, you can also see the presence of anyone internal in your organization and any external users you have federated presence data with. That presence date will look like the screenshot below.

Presence Data from Microsoft Teams and Skype for Business in Microsoft Outlook Client

The presence may show:

  • Green as Available
  • Yellow as Away or Be Right Back
  • Red to show Busy or Do Not Disturb
  • as Out Of Office (OoO)
  • as Unknown

These presence data can show up in other Office applications as well, such as Microsoft Word, when co-authoring a document in real-time.

If there is no presence circle at all, then you may need to reconfigure your Microsoft Teams client to share presence data. Below is an example of what that will look like.

Note: Presence data will also be missing if your Microsoft Teams client is not running.

Presence Data missing in Microsoft Outlook™ Client

Missing Presence Data in Microsoft Outlook™ Configure Microsoft Teams to share presence with Microsoft Outlook™ To remedy the issue, launch Microsoft Teams. In the top-right, click your profile picture (or initials) and click Settings from the menu.

Setting with Microsoft Teams

Fixing missing presence data in Microsoft Teams. From the Settings screen, click the General tab. Add a checkmark next to Register Teams as the chat app for Office (requires restarting Office applications).

Enable or Checkmark next to Register Teams as the chat app for Office (requires restarting Office applications)

Register teams as the chat app for Office The settings on this page are saved automatically. Close the Settings screen by clicking the X in the top right. You will need to restart Microsoft Outlook™ and any other Office applications you have open. Once you restart presence, data will now be displayed.

Presence data is now shown correctly in the Microsoft Outlook™ Client.

Presence Data showing in Microsoft Outlook Client

https://support.office.com/en-us/article/Use-Skype-with-Outlook-to-display-a-contact-s-presence-information-b1509222-2c5d-4cd4-bff7-508d2b6f410d
This post is licensed under CC BY-SA 4.0 by David Marker